Returns & Exchanges
At Castle & Key, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only offer returns or replacements for items that arrive damaged or defective. If your order does not meet our high standards upon arrival, please contact us within 48 hours of delivery to initiate a resolution.
Inspect Your Delivery
Thoroughly check your package upon arrival for any signs of damage or temperature compromise that may have occurred during transit.
Document Issues
Take clear photographs of the damaged product and the shipping label, as these are required to process your claim with our quality assurance team.
Submit a Request
Email our support team with your order number and the documentation photos to receive a return authorization or approval for a replacement.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or expedite a fresh shipment of your items at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing