Frequently Asked Questions
Everything you need to know about our artisanal pantry staples and delivery.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and insulated liners for all perishable items. Orders are shipped via expedited couriers to ensure they arrive at your doorstep in peak condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, Castle & Key offers a curated selection of gluten-free, vegan, and organic products. You can use our website filters to browse items that meet your specific dietary needs.
Where do you source your ingredients and products?
We pride ourselves on transparency. Most of our artisanal goods are sourced directly from small-batch farmers and independent producers who prioritize sustainable and ethical farming practices.
How can I track my delivery?
Once your order is processed, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.